Office Policies

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday: 7 a.m. – 6 p.m.
Tuesday: 7 a.m. – 6 p.m.
Wednesday: 7 a.m. – 6 p.m.
Thursday: 8 a.m. - 12:30 p.m.
Friday: 12 p.m. - 5 p.m. Administration day only.  No patient office hours. (Please note that a staff member will be available and in the office for emergencies.)

Please call the office or check our Facebook page for inclement weather closings.

Our Mission

Dr. Laidlaw and her staff are committed to providing exceptional orthodontic treatment for children and adults in a caring, professional and fun atmosphere. We take seriously our commitment to our patients and look forward to the opportunity to provide orthodontic care to you and your family.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. As a service to our patients, we will bill insurance companies for services. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them. Please remember however that if your coverage terminates ro changes for any reason before your insurance contract is paid in full then you are responsible for the remaining balance.